Refunds & Cancellation

1. Free for clients, trial for lawyers

The client portal is free for every client a lawyer invites, forever, so there is nothing for a client to cancel or refund. Lawyer accounts start with a 90-day free trial with every feature unlocked and no card required. If you do nothing at the end of the trial, you are simply not charged.

2. Cancelling your subscription

• Cancel any time from Settings in the app, or by emailing support@lawyerservice.com from your registered email.
• Cancellation takes effect at the end of your current billing period. You keep full access until then, and you are not charged again.
• After cancellation your data remains exportable for 90 days, as described in the Privacy Policy.

3. When we refund

• First payment guarantee: if LawyerService is not right for you, email us within 7 days of your first subscription payment and we refund it in full. No form, no questions.
• Duplicate or erroneous charges: refunded in full once verified.
• Failed payments that were still debited: refunded in full once the payment provider confirms the status.
• Extended outages: if a fault on our side keeps the Service unavailable to you for more than 72 continuous hours, we credit or refund a pro-rated amount for the affected period on request.

4. When we do not refund

• Partial billing periods after cancellation (you keep access instead).
• Renewal charges where the subscription was not cancelled before the renewal date, beyond the situations in section 3.
• Accounts terminated for material breach of the Terms of Service.

5. How refunds are paid

Approved refunds go back to the original payment method within 5 to 7 business days of approval, depending on your bank or payment provider. We confirm every refund by email.

6. How to reach us

Email support@lawyerservice.com with the subject "Refund" or "Cancellation" from your registered email, and include the payment reference if you have it. We usually reply within one business day.